Troubleshooting

Use Site Health, Background Jobs and Diagnostics to narrow the symptom, then follow the matching supported recovery guide.

Start with the symptom and the evidence already available in Admin before changing files or repeating an operation.

Start With Built-In Checks

Open Site Health for current conditions that need attention.
Open Background Jobs when work is queued, running, failed or appears stuck.
Use Diagnostics for environment and configuration checks.
Choose the troubleshooting guide that matches the symptom instead of applying unrelated repair steps.

Common Symptoms

Background WorkQueued or failed work is not progressing.Mail DeliveryMessages are not being sent or received.Media UploadsAn upload is rejected or fails.Routes & 404sA public address does not resolve as expected.UpdatesAn update failed, paused or needs recovery.After Moving A SiteLinks, Media or Admin are wrong after relocation.

Bridge Problems

For Bridge-managed Sites, start with Convergence and Scheduler. Convergence shows conditions Bridge is already correcting or cannot safely resolve; Scheduler shows the related running or failed operations.